Privacy and Security of Information
We at Dr. Clockwork LLC (DBA: Dr. Clockwork) will never sell, rent, or share any information about you or your order to any company or individual. Third Party vendors (such as FedEx) are given only the information they need to help us fulfill your order.
Any information collected is limited to what is necessary to fulfill your order. This information is maintained and secured in our website database as well as our accounting and order fulfillment software. Any information transmitted to our credit card processor, Authorize.net, will be done securely via SSL encryption.
Credit card, or other financial information is not collected, handled or stored on our servers in accordance to PCI compliance.
Should you find that any of your information is incorrect and you wish to update us with current information, please contact us at (973) 400-9263, or email us at drclockwork@drclockwork.com and we will assist you.
Acceptance of Terms
By accessing, viewing or ordering from the Doctor Clockwork’s Home for Electric and Medical Oddities website (www.drclockwork.com), you acknowledge that you have read and understood these Terms of Service. These terms can be modified by us at any time without notice.
Age and Consent
By accessing, viewing or ordering from www.drclockwork.com, you acknowledge the following:
- That you are 18 years of age or older.
- That the services you access, the information you view, and the products you order are not in any way unlawful in your state, province, country, municipality, or other jurisdiction.
- That any material you download from this site or any techniques you learn here is for your own personal use.
- That you agree not to distribute information you receive from the Doctor Clockwork web site to those under the age of 18 or those who would be violating the law by accessing such material in their jurisdiction.
- That you understand and accept responsibility for your own actions, thus releasing the creators of this web site, the materials herein and the service providers from all liability, including but not limited to injuries, accidents or trauma of any kind, be it emotional or physical, that may occur from any interpretation and / or actualization of the procedures or materials contained herein.
If you do not agree with any portion of the above: exit this web site immediately
Appropriate Use of Information
None of the products, services or information sold or distributed through www.drclockwork.com are intended for use without appropriate health and safety knowledge on the part of the user. While we may provide suggestions for how to use our products more safely, it is the user's responsibility to ensure that they are not used in any way that could prove harmful to the user or to others. Educational material provided on this web site is provided solely as an addendum to practical hands-on experience and open consent and communication between adults.
None of the information provided on the www.drclockwork.com website is intended to replace consultation with a lawyer, physician or other health care provider.
Customer Satisfaction Policy
In the interest of our customer’s safety, we can only accept items that are returned in the original, unopened packaging. Items that have been used are non-returnable unless defective. In no event are insertable items, catheters, or pinwheels returnable. We accept returns subject to the above conditions for a period of 30 from the date we ship them. We will exchange an item within 30 days of shipment, subject to the above restrictions. Shipping and handling charges are non-refundable. All returns and exchanges are subject to re-stocking charges. Gift cards are not returnable or refundable for cash.
Warranty Policy
All of our products are backed by our warranties. Violet wands and glass products, medical products, and electrical equipment are subject to a 1 year warranty from manufacturer's defect. All other violet wand accessories are subject to our Lifetime Warranty. If you have any issues with any of our products, please give us a call at (973) 400-WAND (9263), and we will be happy to assist you.
Limitation of Liability
All items are sold as novelties only. We assume no responsibility for items that are misused or used in an unsafe or illegal manner.
THERE IS NO WARRANTY, REPRESENTATION OR CONDITION OF ANY KIND; AND ANY WARRANTY, EXPRESS OR IMPLIED, IS EXCLUDED AND DISCLAIMED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Some states do not allow limitations on implied warranties, so the above limitation may not apply to you.
IT IS AGREED THAT SELLER'S LIABILITY AND PURCHASER'S SOLE REMEDY, WHETHER IN CONTRACT, UNDER ANY WARRANTY, IN TORT (INCLUDING NEGLIGENCE), IN STRICT LIABILITY OR OTHERWISE, SHALL NOT EXCEED THE RETURN OF THE AMOUNT OF THE PURCHASE PRICE PAID BY THE PURCHASER, AND UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PROPERTY DAMAGE, DAMAGE TO OR LOSS OF EQUIPMENT, LOST PROFITS OR REVENUE, COSTS OF RENTING REPLACEMENTS AND OTHER ADDITIONAL EXPENSES, EVEN IF THE SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE PRICE STATED FOR THE EQUIPMENT IS A CONSIDERATION IN LIMITING SELLERS LIABILITY AND PURCHASER'S REMEDY.
Some states do not allow limitations on implied warranties, so the above limitation may not apply to you.
SELLER WILL NOT BE LIABLE FOR ANY DAMAGES, LOSSES OR EXPENSES AS A RESULT OF PURCHASER'S NEGLIGENCE, WHETHER DEEMED ACTIVE OR PASSIVE AND WHETHER OR NOT ANY SUCH NEGLIGENCE IS THE SOLE CAUSE OF ANY DAMAGE, LOSS OR EXPENSE.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state
Shipment Policy
All shipments are discreetly packaged in plain brown boxes, padded envelopes, or FedEx/USPS supplied packaging. Our name appears as "Mailorder" on the return address and our logo does not appear anywhere on the outside of the packaging. Our packaging makes no mention of the nature of the contents, except when required by international customs regulations. For international shipments, where we must describe package contents, the descriptions are discreet and generic.
Unwanted Contact
Drclockwork.com does not create or send unsolicited phone calls, email, or postal mail. Emails are automatically sent to confirm your order, notify you about backorders, and supply you with the tracking number for your shipment. We contact customers by phone only when there is a question about or problem with an order.
If you feel that any of your personal information has been misused, please call (973) 400-9263 or email us at drclockwork@drclockwork.com.
Cookies
When you browse our website, we do use cookies to maintain your shopping cart and collect information about the path you are taking through our site. No personal information is recorded by these cookies. For customers concerned about maintaining the confidentiality of credit card purchases over the Internet, we recommend placing your order by phone at (973) 400-WAND (9263).
Changes to This Policy
We may change this privacy policy at any time by posting revisions through this website. This policy has been revised as of January 29. 2013.